🌍 Global Return and Refund Policy

This policy outlines the conditions for returning products purchased from our online store. We specialize in Korean skincare products, primarily collagen masks for the face, neck, and chest.

1. 30-Day Money-Back Guarantee

We offer a 30-day return window from the date you received your order. If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in its original, sealed packaging.

2. Eligibility and Product Condition (Skincare & Hygiene)

Due to the nature of skincare products, particularly those used for health and hygiene (such as face masks), strict conditions apply to ensure product integrity for all customers:

Unused and Unopened: The item must be returned in the exact same condition that you received it. Any product that has been opened, unsealed, or shows any sign of use is not eligible for a refund due to hygiene and health protection reasons.

Original Packaging: The product's original retail packaging, box, and any protective seals must be intact and undamaged to qualify for a return and subsequent refund. Items returned in damaged, opened, or altered packaging will be rejected.

3. The Refund Process

Initiate the Return: To start a return, you must contact our Customer Support team at [Insert your Customer Service Email Address here] with your Order Number and a brief reason for the return. We will provide you with instructions and a return shipping address.

Return Shipping: The customer is responsible for all shipping costs associated with the return unless the product is defective or incorrect. We highly recommend using a trackable shipping service.

Inspection and Approval: Once your return is received, our Marketing Department will inspect the item to ensure it meets all the conditions outlined in Section 2 (unused, unopened, original undamaged packaging, and returned within the 30-day limit).

Refund Issuance:

The refund will be issued only after our Marketing Department has received and successfully inspected the returned order.

If approved, your refund will be processed to your original method of payment within [Insert specific number of business days, e.g., 7-10] business days. We will send you an email notification once the refund has been processed.

4. Non-Returnable Items

Any item not in its original, unopened, and sealed packaging.

Any item returned more than 30 days after delivery.

Gift cards.

Products marked as "Final Sale" or "Non-Returnable."